SCORE - SCORE Small Business SBA -

SCORE MID-COLUMBIA CHAPTER 590
Tricities Workshops

The Small Business Development Center (SBDC) is a no-fee service agency collaboratively funded by CBC, the WSBDC
and TRIDEC. We provide assistance to entrepreneurs, independent business owners and managers interested in developing,
improving or expanding their businesses. Mentoring is available in a variety of areas from developing a business, marketing or financial plan, to interviewing and hiring, training, customer service and computer applications for businesses. Services include one-on-one counseling, networking and education Programs. We also provide access to innovation assessment programs, patenting information and marketing research. Contact us at 509-735-6222.

MANAGING AN INDEPENDENT BUSINESS

DEVELOPING YOUR BUSINESS

TAX RESPONSIBILITIES
The Federal Internal Revenue Service will provide an overview of tax responsibilities for small businesses: Entity structures, income tax forms, tax requirements, record-keeping, employment taxes and small business resources will be discussed. WM101 Mar 28, 2002 6:00-9:00 p.m. at TRIDEC Instructor: IRS Representative Fee $30.00 THE ANATOMY OF A GRANT
Learn how to develop grants or proposals and identify the similar and different mechanisms for funding. Understand what you need to get started and learn how to develop strategic partnerships to leverage your position. Learn how to create realistic budgets and measurable goals and some tips for effective presentations. WD101 Mar 5, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Lisa Toomey Fee: $30.00

MARKETING YOUR BUSINESS
Find the most effective way to launch, market and promote your business. Gain insight into developing, implementing and monitoring a market plan. Learn how to identify prospective customers, evaluate
competition and develop a pricing strategy. Create publicity strategies and a strong promotional identity for your product or service. WM201 Mar 31, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Melanie Jones Fee: $30.00 PATENTS: A WORKING KNOWLEDGE FOR BUSINESS DECISIONS
Learn the patenting process from the point of conception, through prosecution, acquisition and maintenance. Learn the types, content and costs of patents and the business benefits patents give you. You will be prepared to make a business decision about the feasibility and strategies of protecting your technology with patents, and what types of litigation can occur. WD201 Feb 21, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Dr. Joseph A. Megy Fee: $30.00

COMPUTERS CAN HELP MANAGE YOUR BUSINESS
Save time, money, and add a professional touch! Creating a Newsletter, flyer, pamphlet WC101 Mar 13, 2002 Internet Searching Skills for business research WC201 Feb 19, 2002 Spreadsheets WC401 Feb 26, 2002 6:00-9:30 p.m. CBC Campus Instructor: Carel Landes Fee per class: $30.00 EXCELLENT CUSTOMER SERVICE
Customer service impacts the bottom line. It costs 3 to 5 times more to recruit new customers than it does to maintain existing ones. Discuss methods for developing and improving your responsiveness to customers and gain tools that will guarantee great customer service, and foster customer commitment. WD401 Feb 26, 2002 6:00-9:00 p.m. at TRIDEC
Instructor: Danette Layne Fee: $30.00

Unless otherwise stated classes run for ONE NIGHT ONLY.

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MANAGING AN INDEPENDENT BUSINESS	DEVELOPING YOUR BUSINESS
TAX RESPONSIBILITIES The Federal Internal Revenue Service will provide an overview of tax responsibilities for small businesses: Entity structures, income tax forms, tax requirements, record-keeping, employment taxes and small business resources will be discussed. WM101 Mar 28, 2002 6:00-9:00 p.m. at TRIDEC Instructor: IRS Representative Fee $30.00	THE ANATOMY OF A GRANT Learn how to develop grants or proposals and identify the similar and different mechanisms for funding. Understand what you need to get started and learn how to develop strategic partnerships to leverage your position. Learn how to create realistic budgets and measurable goals and some tips for effective presentations. WD101 Mar 5, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Lisa Toomey Fee: $30.00
MARKETING YOUR BUSINESS Find the most effective way to launch, market and promote your business. Gain insight into developing, implementing and monitoring a market plan. Learn how to identify prospective customers, evaluate competition and develop a pricing strategy. Create publicity strategies and a strong promotional identity for your product or service. WM201 Mar 31, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Melanie Jones Fee: $30.00	PATENTS: A WORKING KNOWLEDGE FOR BUSINESS DECISIONS Learn the patenting process from the point of conception, through prosecution, acquisition and maintenance. Learn the types, content and costs of patents and the business benefits patents give you. You will be prepared to make a business decision about the feasibility and strategies of protecting your technology with patents, and what types of litigation can occur. WD201 Feb 21, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Dr. Joseph A. Megy Fee: $30.00
COMPUTERS CAN HELP MANAGE YOUR BUSINESS Save time, money, and add a professional touch! Creating a Newsletter, flyer, pamphlet WC101 Mar 13, 2002 Internet Searching Skills for business research WC201 Feb 19, 2002 Spreadsheets WC401 Feb 26, 2002 6:00-9:30 p.m. CBC Campus Instructor: Carel Landes Fee per class: $30.00	EXCELLENT CUSTOMER SERVICE Customer service impacts the bottom line. It costs 3 to 5 times more to recruit new customers than it does to maintain existing ones. Discuss methods for developing and improving your responsiveness to customers and gain tools that will guarantee great customer service, and foster customer commitment. WD401 Feb 26, 2002 6:00-9:00 p.m. at TRIDEC Instructor: Danette Layne Fee: $30.00